Dear Bank of America, do you care about your money and my identity?
Dear Bank of America,
I’ve spent about a half hour that I don’t really have this morning sorting out why I received 4 request for unlock codes in my email. I don’t even have an account with you anymore, and I’d like to know why someone can seemingly attempt to “log in” as me when I thought I deactivated everything.
As a concerned citizen, I’ve attempted to get through on three of your phone numbers. None of your phone numbers are the equivalent of an action line for people like me who need to report a possible emergency.
I understand you are probably understaffed, but I have this feeling that if I tag this blog post correctly, you’ll probably respond quickly and appropriately… or maybe not, we shall see.
Leave a comment here, and it will be forwarded to me.
- Jeremy
EDIT: After poking around on their website, I found their solution for fraudulent emails. Send all fraudulent and fishing emails to abuse@bankofamerica.com.
Jeremy joins the cloud
I love technology. For all of this love, I rarely embrace nerdtastic things that cross my blog reader. Most of the amazing, technological breakthroughs happened long before my trip down the birth canal.
And, I’m usually the last to jump on any band wagon. When I hear the term Matrix Cloud I chuckle to myself and think of Larry Ellison’s most wonderful rant.
But today I join the cloud in what I consider the first real way. The coolness of this cloud is both conceptual and kinetically different than just client-server technology. The secret sauce of the cloud is accessibility, in a way that occurs as extremely low pain to the senses of those doing the accessing.
Today I joined delicious.com, and you can find me at http://delicious.com/jeremyosborne. All my bookmarks are private, but I’ll make them public soon once I get used to managing things.
Dear public diary
It’s interesting keeping a public diary, which is how I view my personal web log. December is always a year of reflection, and this month of this 2009th CE year is no different.
I don’t really have anything to talk about anymore. Over the last year I thought I might come up with one last thing, something that was actually worth a million dollars, something that garnered a million views, something that was really important.
Nothing important really comes out of my mouth. Ever. Don’t feel bad, dear reader, to learn this is one of the best bits of education I’ve ever received. Those who like to dwell on the various philosophies of life know the outcome of such a self-realization: if I have nothing to say at all, absolutely nothing if import, and I realize this, then I am free to say anything.
What will happen now? Probably more of the same, unless of course, it’s not.
Quote of the day
“I didn’t say whiteboy, I said whiteboard!”
[Response to a purposefully misinterpreted subject for a photo.]
Pigs
I love bacon. Yesterday, while eating some bacon Ice Cream that my wife made, I thought about how pigs are generally considered to be intelligent, yet they love to wallow in their own shit.
I wondered if perhaps they happily root around in the dirt is because pigs are intelligent enough to realize they are nothing more than animals, and perhaps they are wise enough not to try to be anything more than that.
Whether they are filthy through ignorance or honesty matters not, as bacon in all its forms is damn good.
Quote of the day
JavaScript, making 1 + 1 = 11 since 1995.
Polishing the Brass on the Titanic
Brent, my friend and one of the very cool people I work with, uses the saying in the subject of this post. He was the first one who said these words and that when said they registered in my mind. This happened a couple of months ago and I’ve been thinking about this ever since. To find a little background on the saying, I decided to do a Google to the rescue… well, not this time. I couldn’t find the origin of this saying, but I did find this great quote:
Fuck Martha Stewart. Martha’s polishing the brass on the Titanic; it’s all going down, man. ~Fight Club movie, screenplay by Jim Uhls, directed by David Fincher, novel by Chuck Palahniuk
I was thinking about this (the saying, not Martha Stewart) tonight on the bus ride home from Santa Cruz and I came to accept that, yup, I’m a guy that polishes the brass on the Titanic. Sure I freak out, I rant, I swear, I cuss, I act like a dirty old man… I have human flaws too numerous to mention.
Despite my flaws, the quality of life despite the overwhelming circumstances of life has started to matter much more to me than it used to.
Say a nuke is coming in from the country run by [Insert new media sensationalized despot here], and is going to explode all over me in a half hour, what am I going to do? I’m going to find my wife and nail her one more time and give her the best 3 to 14 minutes of her life.
Say global climate change really is real and every person on the planet just decides to buy a hummer. Who fucking cares, my ass gets on my bike, and with the help of my legs helps me roll my flabby belly to the office.
What does that mean in real life? It means the little stuff matters to me because the details are all that I have access to. It means somedays I don’t release a product and instead spend more than a day QAing things even though it’s not my job to do so. Somedays I massage my wife after her hard day in the office even when I’m the tired one. Or maybe I call my dad when he’s least expecting me to call and tell him yet another thing that I realized he was right about, and I was wrong about.
Ask yourself, when was the last time you heard someone get divorced over only one big mishap?
The little things matter, at least they do to me.
Example of wonderful customer support
For my five fans,
For all of the ranting I have done about bad customer service, I wanted to show a great example of customer service. My friend Todd posted his transcript of a live chat with a Zappos agent on his blog. It is both one of the funniest, and one of the best examples of customer support that I have ever seen in my life.
http://www.sitelead.com/blog/zappos-live-chat/2009/06/01
Thanks for posting this up! And thanks to Zappos for setting a good example. If all goes my way, I will get to compare and contrast this with what I believe will be another bad service experience (if the seemingly bad place will ever respond to my customer support email-soon-to-be-emails).
Day ???: Post House Buying Review
It’s been all done for about a week. The seller’s agent has taken their lockbox to another home. The crusty plaster splattered over the plants and grass from the dry rot repairs has all been all but trampled into the ground. Wind blowing through the open (converted) garage windows has successfully cleaned the new paint smell out of what have become storage rooms. We’ve got hit with our first hefty electrical repair (it sounded a bit like this). The fig tree is getting bigger, and the jury is once again out on whether it will produce green or brown fruit. An invasion of mint (one “problem” I actually like a lot) helps move the nasty, dyed-red mulch into nice piles that Janna and I throw out bit-by-bit.
It’s definitely our house. How about some final pictures from my favorite way to do slide shows? That’s right! Zero narration. Enjoy them at your leisure.
The Grass is Never Greener
I’ve been keeping these two links in my blog reader and watch the titles rise up as I click through the unread items over the passed week. The juxtaposition calms me.
Terminator Salvation (PC) Recalled
and
450 People Working on Assassin’s Creed 2
An odd pair of articles. At least I’m neither part of recalled software, nor am I lost in (what I consider) the crowd.