Comments on: Message to Credo Mobile http://jeremyosborne.com/2008/07/11/message-to-credo-mobile/ self.blog Sun, 31 Jan 2010 06:07:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: matt.box@verizon.net http://jeremyosborne.com/2008/07/11/message-to-credo-mobile/comment-page-1/#comment-5179 matt.box@verizon.net Sat, 12 Jul 2008 19:16:07 +0000 http://jeremyosborne.com/?p=265#comment-5179 Hi Ho Hilarity! Hi Ho Hilarity!

]]> By: Jeremy Osborne http://jeremyosborne.com/2008/07/11/message-to-credo-mobile/comment-page-1/#comment-5129 Jeremy Osborne Sat, 12 Jul 2008 00:51:23 +0000 http://jeremyosborne.com/?p=265#comment-5129 Hi Mark, Thank you for taking the time to respond here and for focusing on my complaint: the customer service. As stated, I will gladly pay money for appropriate services rendered, and am looking forward to paying that which I actually do owe you [pause in typing].... You guys work fast. I just got a call letting me know the service is restored. Thank you for the speedy response to this and I wish you a great weekend. Hi Mark,

Thank you for taking the time to respond here and for focusing on my complaint: the customer service. As stated, I will gladly pay money for appropriate services rendered, and am looking forward to paying that which I actually do owe you [pause in typing]…. You guys work fast. I just got a call letting me know the service is restored. Thank you for the speedy response to this and I wish you a great weekend.

]]> By: Mark Hollis http://jeremyosborne.com/2008/07/11/message-to-credo-mobile/comment-page-1/#comment-5128 Mark Hollis Sat, 12 Jul 2008 00:34:20 +0000 http://jeremyosborne.com/?p=265#comment-5128 Mr. Osborne, my name is Mark Hollis and I'm the Director of Customer Relations at CREDO Mobile. I apologize for your service interruption and plan change experience. Your service will be reinstated and your account will be placed into protective status We will calculate and issue a credit for changes that impacted you, including fees/taxes. We will also address your physical bill and Web access issues. I have read through your account notes in our system and will meet with the agents and supervisors for review and coaching. Again, my apology for the manner in which this plan change was handled. Write me with any additional qustions. Sincerely, Mark Hollis mhollis@credomobile.com Mr. Osborne, my name is Mark Hollis and I’m the Director of Customer Relations at CREDO Mobile. I apologize for your service interruption and plan change experience. Your service will be reinstated and your account will be placed into protective status We will calculate and issue a credit for changes that impacted you, including fees/taxes. We will also address your physical bill and Web access issues. I have read through your account notes in our system and will meet with the agents and supervisors for review and coaching. Again, my apology for the manner in which this plan change was handled. Write me with any additional qustions.

Sincerely,
Mark Hollis
mhollis@credomobile.com

]]> By: Jeremy Osborne http://jeremyosborne.com/2008/07/11/message-to-credo-mobile/comment-page-1/#comment-5120 Jeremy Osborne Fri, 11 Jul 2008 21:04:46 +0000 http://jeremyosborne.com/?p=265#comment-5120 It makes me happy to think in about a month and a half I won't need a cell phone, at least for a few days on the camping trip. Looking forward to finally joining you guys. It makes me happy to think in about a month and a half I won’t need a cell phone, at least for a few days on the camping trip. Looking forward to finally joining you guys.

]]> By: Credo Mobile http://jeremyosborne.com/2008/07/11/message-to-credo-mobile/comment-page-1/#comment-5119 Credo Mobile Fri, 11 Jul 2008 21:04:31 +0000 http://jeremyosborne.com/?p=265#comment-5119 [...] send lots of email, and can easily spread a message to thousands of people (or more) in minutes. Credo Mobile should learn from this. Negative word-of-mouth goes a long way on the [...] [...] send lots of email, and can easily spread a message to thousands of people (or more) in minutes. Credo Mobile should learn from this. Negative word-of-mouth goes a long way on the [...]

]]> By: Todd http://jeremyosborne.com/2008/07/11/message-to-credo-mobile/comment-page-1/#comment-5118 Todd Fri, 11 Jul 2008 20:57:22 +0000 http://jeremyosborne.com/?p=265#comment-5118 sucks dude! glad you outed them on your blog. hopefully Credo Mobile finds this post. sucks dude! glad you outed them on your blog. hopefully Credo Mobile finds this post.

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